🧠 General Questions
Do your puzzles ever have missing pieces?
We carefully inspect puzzles before adding them to our inventory.
However, with puzzle rentals, there is always a small chance a piece may go missing.
If a puzzle has a confirmed missing piece, we note that clearly on the puzzle’s page.
How do you determine puzzle difficulty?
Difficulty levels are based on:
Image complexity
Piece count
Customer feedback
Level 1 is easiest and Level 5 is the most challenging.
Why do you include comment cards?
Feedback helps us track:
Missing pieces
Puzzle condition
Customer difficulty ratings
This information helps us keep our puzzle library accurate and enjoyable for everyone.
What if I lose a piece?
We understand accidents happen.
If you cannot locate the missing piece:
Mark the missing location on the puzzle image card
Return the puzzle normally
If pieces are frequently missing from returned puzzles, a small replacement fee may apply.
What counts as normal wear vs damage?
Normal wear
Slight bends
Minor edge lifting
Damage
Chewed pieces
Water damage
Food residue
Severe tearing
Damaged puzzles may require replacement fees.
What if I find a missing piece after returning the puzzle?
You can mail the piece back to us with the puzzle name if known.
How are puzzles cleaned?
Every puzzle is inspected between rentals.
We remove debris such as dust or hair and use cleaning procedures when necessary to maintain puzzle quality.
💡 One quick observation from a business standpoint:
Your FAQ is one of the biggest trust builders for a rental service. Customers subconsciously scan it looking for:
“What happens if I lose a piece?”
“Will I get charged a lot?”
“Is returning complicated?”
Answer those calmly and clearly (which you are doing), and it dramatically reduces hesitation to subscribe.
If you want, I can also help you create a shorter “conversion-optimized FAQ” version. Most successful subscription sites use 10–12 quick answers instead of long paragraphs, which improves sign-ups.