General Questions
Do puzzles ever have missing pieces?
We carefully inspect all puzzles before adding them to our collection.
Because puzzles are rented and reused, there is always a small chance a piece could be missing. If a puzzle is confirmed to have a missing piece, it will be noted on the puzzle listing.
How is puzzle difficulty determined?
Difficulty is based on:
- Piece count
- Image complexity
- Customer feedback
Why do you include comment cards?
Comment cards help us track:
- Missing pieces
- Puzzle condition
- Difficulty ratings
This helps us keep our puzzle collection accurate and enjoyable for everyone.
What if I lose a piece?
Accidents happen!
If you can’t find a piece:
- Mark the missing area on the puzzle image card
- Return the puzzle as normal
Frequent missing pieces may result in a small replacement fee.
What counts as normal wear?
Normal wear:
- Slight bends
- Minor edge wear
Damage:
- Water damage
- Chewed pieces
- Food residue
- Severe tearing
Damaged puzzles may require replacement fees.
What if I find a missing piece later?
You can mail the piece back to us. If possible, include the puzzle name.
How are puzzles cleaned?
Every puzzle is inspected between rentals.
We remove debris like dust or hair and clean puzzles as needed to help maintain quality.